Returns & Refunds at a glance
You may raise a return or refund request within 7 days of delivery. Every request is subject to verification by our team before it is approved.
Last updated: 27 July 2026
1. Return window
Write to us at [email protected] within 7 days of receiving your order, quoting your order number and the reason for the return. We are not able to accept requests raised after this period.
2. Condition of the item
To be eligible for a return, the item must be unused, unwashed and undamaged, with all original tags, labels and packaging intact. We may ask you for clear photographs of the item and its tags as part of verification.
3. How verification works
Returns are verified at two stages. First, when you raise the request, from the order details and photographs you send us. Second, when the item reaches us and goes through a quality check.
If an item fails verification — for example if it has been worn, washed, altered or damaged, or if the tags are missing — we reserve the right to decline the return and send the item back to you.
4. Items we cannot accept
- innerwear, briefs, socks, mittens, caps and similar items, for hygiene reasons;
- items purchased in a clearance sale where marked as final sale;
- customised or personalised items made to your specification;
- items returned without their original tags and packaging;
- free gifts and promotional items.
5. Damaged, defective or incorrect items
If your order arrives damaged or defective, or is not what you ordered, please tell us within 48 hours of delivery and send photographs of the item along with the outer packaging. We will arrange a replacement at no cost to you, or a full refund including shipping, whichever you prefer.
6. Sending the item back
Where a reverse pickup is available at your pincode we will arrange it for you. Where it is not, we will ask you to self-ship the item to the address we provide, and we will reimburse reasonable standard courier charges once the return is approved. Please keep the courier receipt.
7. Refunds
Once the returned item reaches us and passes the quality check, we process your refund to the original payment method within 5 to 7 business days. The time taken for the money to appear in your account then depends on your bank or card issuer.
Shipping charges you have already paid are refunded only where the return is the result of our error.
8. Exchanges
If you need a different size, raise a request within the same 7-day window and tell us the size you want. Exchanges are subject to stock availability; if the size you need is unavailable we will refund you instead.
9. Cancellations
You may cancel an order at any time before it is dispatched by writing to us, and the full amount will be refunded. Once an order has been dispatched, the return process above applies.
Need help?
Email [email protected] or call 8971917376 or 9620664618, Monday to Saturday. Please have your order number ready and, where relevant, photographs of the item.